Privacy Policy

Privacy Policy
Effective Date: 4/7/2025

Fortress Brokerage LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect personal information when you engage with us via SMS communications.

1. Introduction

Fortress Brokerage LLC provides insurance brokerage services. This policy explains how we collect and use personal data to support service-related communications, specifically through SMS, and how we protect that data.

2. Information We Collect

When you engage with us via SMS, we may collect:

Your name (if provided)
Mobile phone number
SMS content and metadata (such as time and date)
Any other information you voluntarily share during the interaction

3. How We Collect Information

We collect information only when you voluntarily provide it, such as when you text us, respond to an SMS we’ve sent, or otherwise communicate with us via SMS.

4. Purpose of Data Collection

We use the collected information to:

Respond to your inquiries or service-related messages
Follow up on pending requests or documentation
Send relevant updates regarding our insurance services
Comply with carrier and regulatory requirements

We do not use your information for promotional or marketing purposes without explicit consent.

5. Data Security

We maintain commercially reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Sharing

We do not sell your personal information. We only share it with our contracted SMS service provider, RingCentral, solely for the purpose of delivering text communications. RingCentral is bound by contract to maintain confidentiality and data protection.

7. Your Rights

You may:

Request access to the personal data we hold about you
Request that we correct or update any inaccurate information
Request deletion of your personal data, subject to legal or compliance obligations

To exercise any of these rights, please contact us using the information below.

8. SMS Consent and Opt-Out

You will receive SMS messages from us only if you have opted in or initiated communication. You may opt out at any time by replying "STOP." For assistance, reply "HELP."

We do not share SMS opt-in phone numbers with any third party for unrelated purposes.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, you may contact us at:

Fortress Brokerage LLC
1600 Central Avenue, 5th Floor
Far Rockaway, NY 11691
Email: jacob@fortressbrokers.com
Phone: +1 (718) 973-9748